Cancellation
and
Refund
Policy
As
a
User/Member
on
the
TradeX
Platform
you
are
bound
by
our
cancellation
and
refund
policy
which
shall
be
read
in
tandem
with
our
Terms
and
Conditions,
Privacy
Policy
and
Rulebook.
Cancellation
Policy
By
Company
Any
Event
hosted
on
the
TradeX
Platform,
may
be
canceled
by
the
Company
at
their
sole
discretion
on
the
happening
of
any
of
the
instances
mentioned
here
in
below:
a)
The
Event
hosted
on
the
TradeX
Platform
fails
to
conclude
on
the
timeline
mentioned
on
the
TradeX
Platform;
b)
The
Event
hosted
on
the
TradeX
Platform
fails
to
initiate
or
conclude
due
to
any
impossibility
which
is
not
in
the
control
of
the
TradeX
Platform;
c)
Any
issue
arises
in
respect
of
settlement
or
payment
and
the
same
persists
for
more
than
7
working
days.
d)
The
Event
is
canceled
on
the
basis
of
any
change
in
any
law
affecting
the
event
for
the
time
being
in
force.
e)
The
TradeX
platform
is
unable
to
verify
the
details
of
any
or
all
of
the
participants
or
if
the
event
seems
to
be
fixed
by
any
or
all
of
the
parties
to
the
said
event.
f)
The
Event
is
in
direct
contravention
of
any
or
all
of
the
terms
and
conditions,
rules
or
any
other
guidelines
that
TradeX
Platform
may
release
from
time
to
time.
g)
If
any
user
tries
to
interfere
in
the
functioning
of
the
Event
or
any
TradeX
Platform
whether
hosting
the
event
or
connected
with
it.
h)
If
any
third
party
involved
in
the
Event
does
any
act
or
omission
that
may
be
considered
as
violative
of
the
TradeX
Platforms’
terms
and
conditions,
rules
or
any
guidelines
as
may
be
released
from
time
to
time
by
the
TradeX
platforms
or
in
contravention
of
any
law
of
the
land
for
the
time
being
in
force.
i)
If
any
user/participant
in
an
Event
is
found
to
be
insufficient
of
age
to
use
the
said
service
or
does
not
possess
the
legal
right
and/or
ability
to
create
binding
obligations
as
per
the
law
of
the
land
for
the
time
being
in
force.
The
said
list
is
not
exhaustive,
and
the
Company
may
add
instances
wherein
the
Event
hosted
on
the
TradeX
Platform
may
be
canceled.
In
case
of
any
Event
being
canceled
on
the
TradeX
Platform,
all
participants/users
on
the
Event
shall
be
provided
a
refund
of
the
amounts
traded
on
the
canceled
event.
Refund
Mechanism
Each
user/member
on
the
TradeX
Platform
shall
be
assigned
a
payment
wallet,
which
shall
have
two
components,
i.e.,
one
component
of
the
wallet
shall
be
reserved
for
“Bonus
Cash”
and
the
second
component
of
the
wallet
shall
be
reserved
for
“Real
Cash”.
The
TradeX
Platform
shall
at
its
sole
discretion
have
the
power
to
decide
the
value
and
control
the
usage
of
the
“Bonus
Cash”
available
to
the
Users,
as
the
value
and
usage
of
the
“Bonus
Cash”
on
the
TradeX
Platform
would
keep
fluctuating
based
on
different
factors
decided
by
the
TradeX
Platform.
In
case
of
Event
cancellation,
the
Refund
shall
be
transferred
to
both
the
components
of
the
User’s
TradeX
wallet,
depending
on
how
much
has
been
invested
from
which
component
and
the
same
shall
be
transferred
as
invested.
In
case
of
event
cancellation,
user
who
"hold"
positions
of
the
event
in
their
portfolio
will
receive
complete
refunds.
However,
no
refund
will
be
provided
for
sold
orders.
No
Refund
Instances
In
an
instance,
where
the
TradeX
Platform
an
Event
is
completed
and
the
bid
has
been
matched,
then
no
refund
shall
be
initiated.
Miscellaneous
In
case
of
any
inadvertent,
where
the
TradeX
Platform
incorrectly
initiates
any
settlement,
then
the
said
transaction
or
settlement
shall
be
immediately
reversed
and
the
correct
winning
or
settlement
shall
be
initiated.
Grievance
Redressal
Users
can
refer
any
dispute
or
issue
arising
out
of
the
present
Cancellation
and
Refund
Policy
to
the
Company’s
Grievance
Redressal
Officer
(GRO)
within
24
hours
of
the
dispute
or
issue
arising.
The
Company
shall
endeavor
to
resolve
the
dispute
or
issue
within
15
working
days
of
receiving
the
referral
by
the
User.
The
reference
can
be
made
via
the
notice,
which
shall
be
given
in
writing
and
shall
be
effective
from
the
date
sent
by
registered
or
certified
mail,
by
hand,
confirmed
facsimile,
or
overnight
courier
to
the
address
set
forth
herein.
Such
notice
will
be
deemed
to
have
been
given
as
of
the
date
it
is
delivered,
mailed,
emailed,
faxed,
or
sent,
whichever
is
earlier
at
the
following
address:
Grievance
Redressal
Officer
For
The
TradeX
AttEmail:- support@tradexapp.co
Liability
The
User
expressly
agrees
that
in
case
of
cancellation
of
an
event,
it
becomes
eligible
for
a
refund,
then
the
refund
shall
be
limited
to
the
amount
invested
by
the
User
on
the
particular
Event
and
the
TradeX
shall
not
be
liable
to
the
User
for
incidental,
indirect
or
consequential
loss
or
damage
caused
to
User
due
to
the
cancellation.
Modification
to
the
Policy
The
Company
reserves
the
right
to
modify
the
present
Policy
and
upload
the
updated
version
on
the
TradeX
Platform.
Governing
Law
This
Policy
shall
be
governed
by
and
construed
in
accordance
with
the
laws
of
India
and
the
courts
of
New
Delhi
shall
have
exclusive
jurisdiction.
Payment
Mechanism
Post
settlement
of
the
Event,
Users
shall
receive
an
instant
deposit
of
their
winning
amount
in
their
TradeX
wallet.
The
Bonus
Cash
component
used
to
participate
in
any
Event
shall
be
transferred
to
the
Bonus
Cash
section
of
the
Tradex
wallet
only.
In
case,
the
User
loses
the
bid,
then
the
Bonus
Cash
utilized
will
be
deducted
permanently
from
The
TradeX
wallet.
“Bonus
Cash” shall
mean
virtual
money
which
the
TradeX
assigns
to
the
Users
for
placing
bids
in
the
Events
and
whose
value
depends
on
the
offer
going
on
the
Event.
But
for
participation
in
the
event,
bonus
cash
is
equivalent
to
real
money
(1:1).
Users
cant
withdraw
bonus
cash
but
can
participate
in
event
with
that
money
and
winnings/profits
from
the
bonus
cash
are
withdrawable
as
well.